Frequently Asked Questions
Everything you need to know about our ergonomic baby gear and accessories.
What is the weight limit for the Tushbaby carrier?
The Tushbaby carrier is safety-tested and designed for children weighing between 8 and 45 pounds.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. Priority shipping options are available at checkout if you need your carrier sooner.
What is your return policy?
We offer a 30-day return window for items in new, unused condition with original packaging. Please note that shipping fees are non-refundable.
Is the Tushbaby carrier machine washable?
Yes, simply remove the plastic seat insert and machine wash the carrier on a cold, gentle cycle. Lay flat to air dry.
Do you offer a warranty on your products?
We stand by our quality. All Tushbaby carriers come with a one-year limited warranty covering manufacturing defects.
Will the waistband fit me?
Our standard waistband fits up to a 44-inch waist. We also offer Waistband Extenders that add up to 24 additional inches for a comfortable, inclusive fit.